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Who Owns My Facebook Page?
April 11, 2019 In Blog No Comment

Facebook Business Manager helps advertisers integrate Facebook marketing efforts across their business and with external partners. You can use this free platform to run and track your ads, manage assets such as your Pages and ad accounts, and add an agency or marketing partners to help manage your business. When you create a Business Manager, it becomes a central space to manage your business separate from your personal Facebook profile. You’ll manage your Pages and ad accounts in Business Manager, so you never have to worry about mixing business content with your personal content.

When setting up a Facebook Business Manager, it is required to include a “Primary Page.” The first Page you add to your Business Manager is your primary page. You can change your primary page as you add more Pages to your Business Manager. To learn how to change your primary page in Business Manager, click here.

With the recently integration of Facebook and Instagram, you may face new challenges. For example, under administrators on the Facebook Page, you may notice a new administrator, someone that you didn’t authorize. Not to worry, if you recently converted your Instagram account to a business account, and then connected (or tried to) to a Facebook Page, you’ll notice a new “person” who owns the page. That “person/account” was created during the conversion process. To remove this “person/account” you will need to disconnect the Facebook Page from Instagram, and Instagram from Facebook for this account.

You may notice under Business Manager that the Page says “Owned by Individual People” rather than the company name. Here’s how to fix this:

  1. In Business Manager, click “Business Settings”
  2. Under “People & Assets,” choose Pages
  3. Without changing or removing anything that currently exists within your pages, click “Add New Pages” on the right hand side, then choose “Add a Page.”
  4. It will prompt you for the URL of the page you want to own. Paste that URL in the box.
  5. Click “Add Page.”
  6. If you are the admin of the page, it will automatically add it to your owned pages.

 

For the majority of users, this will be the solution. However, for others, you may need to remove the account entirely from Business Manager (MAKE SURE YOU HAVE ADMINISTRATIVE RIGHTS BEFORE YOU REMOVE THE ACCOUNT!).

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4 Types of Negative Posts and How You Can Handle Each One
September 6, 2018 In Blog 2 Comments

 

Ah negative posts. We’ve all seen them. Do we all love them? Not so much. Do we all know how to deal with them appropriately? Also, maybe not so much. Here’s how you can handle each type of negative post.

Troll

A troll is known for deliberately posting inflammatory or irrelevant comments that can be harmful to the wider community reading those comments. It’s a good idea to monitor the post for any follow-up responses. Alternatively, the post can be deleted or hidden if there is any derogatory or vulgar language in the comment itself.

Misinformed User

Misinformed posts are those posts which contain content that is inaccurate. These posts are generally regarding news and events. It’s a good idea to jump into the conversation and provide accurate information.

Unhappy Client

While it’s unfortunate that your unhappy client is expressing their feelings on a public domain, it’s important to provide a response to the individual with a solution to the problem. The general rule is to respond twice with the second response containing a phone number or e-mail address for the user to have a private discussion with you. This is your opportunity to shine and provide superb customer service to resolve the issue

Ranter or Rager

These types of posts generally come from someone who comments with the intent to cause a debate or stir the pot. The best solution is to monitor these posts with the hope that other social media users will provide a medium to create a healthy debate. If the user continues to fuel a debate with you, then follow the suggestion mentioned in the previous point.

 

Silence or lack of action is often not the best solution, especially on a public domain such as social media. While it may be tempting to block a user or delete a negative post or comment, you’re missing out on an opportunity to rise above.

Do you have any tips for managing a negative post? Share your them in the comments below!

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6 Types of Hashtags
August 7, 2018 In Blog No Comment

Hashtags. You see them everywhere. They’re used in many ways. Sometimes they’re used as subtext for a post or sometimes they’re used to boost overall reach. When it’s the latter case, it’s a good idea to be strategic with hashtags. Doing so will encourage audiences to either use them or better engage with your posts. Here is a description of the six types of hashtags.

Brand

Brands often use hashtags to convey a message about their brand or increase brand awareness. Brand hashtags can include the brand name or a slogan. Examples include: #TweetsFromtheSeat or #IKEAFamily. In case you didn’t know, the first example was a hashtag for Charmin toilet paper. It’s a tactic that’s somewhat cringe worthy but also clever at the same time. Toilet paper might be difficult to promote on social media, but this hashtag makes it less so. The hashtag was released by Charmin in 2016 and people still continue to use it.

Content

Content hashtags are often simple words or phrases that can be used in any context. Brands can use them to connect products with their audience. The hashtag #tiles can be applied to a multitude of contexts.

It can be used to promote a workshop.

It can also be used for travel.

Or, it can be used to express this thing you have with floors.

You get the picture. Overall, content hashtags invite flexibility and creativity.

Campaign

If you want more people to know about a specific cause or campaign, then it’s a good idea to have a hashtag associated with it. These hashtags are specific and concise so that people can easily remember them and use them when relevant. Examples include: #Ontario150 or #ShareACoke.

Location

Location hashtags bring awareness to a specific place. The name of the location is directly in the hashtag so that audiences know what specific location is being referenced. Examples include #ygk or #the6ix. Normally you would find these hashtags in association with travel and tourism. Brands have also used location hashtags to reach out to audiences from that location to inform them of their location or where their products can be found.

Trending

When you want to share your thoughts on a current event through social media, then it’s more common to share a trending hashtag that is associated with that occasion. #HumboldtStrong is one example of an trending hashtag which was attached to messages of support and solidarity.

Event

If you’re hosting an event, and you want more people to know about it through social media, then event hashtags are the way to go. They can also be used outside the realm of social media. Depending on the nature of your event, there are a number of ways you can remind guests to use your hashtag.

Event hashtags can be used before, during, and after an event. One example of this includes #RoyalWedding2018. This hashtag was used in anticipation of the event, while people were watching the event (at 4 A.M. nonetheless), and after the event to share thoughts on how magical it all was.

What is your experience with using hashtags? Leave a comment below!

 

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4 Fantastic Features of Facebook Messenger Bot
July 5, 2018 In Blog No Comment

 

There’s a new guy in the Facebook neighbourhood who goes by the name of Messenger bot. Well, relatively new. Messenger bot has been around for over a year now but it’s not a well-known feature among Facebook users. Basically, it’s similar to an automated e-mail marketing tool such as Mailchimp or Constant Contact. But there are some slight differences and benefits to this feature which go beyond the capacities of these aforementioned platforms.

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6 Tips for Boosting Engagement on Your Facebook Event Page
June 28, 2018 In Blog No Comment

Like all social media tools, a set it and forget it approach is not applicable when it comes to managing a Facebook event page. There are a number of ways you can leverage your event page by taking a few simple and consistent measures.

Create an eye-catching cover image

Doing so will immediately spark the excitement you want to achieve with your event. Use a photo, event flyer, or image that adequately captures what your event is about. The sea of events on Facebook is vast and mighty. That being said, it can be easy for yours to become forgettable if it’s not making a memorable impression.

Make the best use of your network

Ask partnering organizations to add your event to their page. It’s a highly effective way to increase exposure to your event. Simply send an e-mail or Facebook message to those individuals or organizations with your request along with a link to your event page and digital flyer. You’d be surprised how many people are willing to follow through.

If you want to take your efforts a step further, you can post a link to your event page on the timelines of organizations or partners who would be interested in attending your event.

Use Eventbrite to sell tickets for your event

To keep track of registration, Eventbrite helps you to monitor and manage registration for your event. It also gives you the assurance that there will be people attending even if the event is free. There’s a new feature introduced that allows you to link your Facebook event page with Eventbrite. It’s a convenient feature that your guests will appreciate. Creating an Eventbrite link will also increase exposure to your event because it will show up in their listings.

Create posts for event page

Now that you’ve captured an audience of people who are interested in your event or are planning to attend. Treat it like a social media page for your business. Regular posting means regular engagement. Regular engagement then leads to commitment to your event. You can post event updates, behind-the-scenes photos, Facebook Live videos and anything else that you think might be of interest to your audience. In the case of Jennifer Baker Consulting Ltd.’s upcoming workshop, we’ve decided to post the top 10 reasons to attend our event.  Here’s an example.

This post, along with 9 others will be posted as a way to build up excitement and interest in the event itself.

Build a sense of urgency

There is an art to doing this without building a sense of desperation. You know that whole concept of fear of missing out? Well you can make it real with your event. Let your followers know about an early bird deadline or limited spots so that they don’t miss out on all that you have to offer with your event.

Promote your event hashtag

That is of course if you have one set up. It’s not a mandatory component of hosting an event but it’s certainly an effective one. The goal of an event hashtag is to get other people involved and spread your intended message. It’s a good idea to make sure that your audience knows about it as soon as possible. Your Facebook event page is a great place to put out your call-to-action to use that hashtag.

What have been some of the most effective strategies you’ve used for promoting your event on Facebook? Let us know in the comments below!

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