Social media platforms (e.g. Facebook, LinkedIn, Instagram) have designed ‘Help’ forums to assist users with individualized questions about their accounts. These common problems may include, account access or privacy concerns.
However, we’ve all faced this scenario… we just want to talk to a REAL person because our problem is unique.
I’ve found the lesser known customer service tools for Facebook and LinkedIn.
Facebook’s customer service tool allows you to use a private chat function TO TALK TO A REAL PERSON, while LinkedIn’s customer service tool’s communication is facilitated through email.
Either way, I’ve used both… and they are fantastic!