The Facebook Page Manager App allows Page administrators the ability to manage up to 50 Pages using a smartphone or tablet. It was designed as a dedicated tool to manage your Facebook Pages, derive high quality and actionable insights to help you propel your business forward.
If you’re currently not utilizing the Page Manager App, you can download here:
Over the last month, however, I have experienced significant challenges with the Facebook Page Manager App. After a recent update, I found myself unable to post content, like or comment on engagement, boost posts, create stories, or host LIVE videos. I couldn’t do anything.
Each of the error messages were different:
- Sorry, Something Went Wrong | There was a problem posting your status. We’ve logged the error and will look into it. FALSE
- Request Permission to Advertise | To boost posts for this Page, a Page admin needs to give you permission. CLOSE
- Can’t Start Live Video | Please check your internet connection. FALSE
With these error messages noted, I scoured the Internet. Asked Facebook Help. Deleted and reinstalled the App (several times). Made sure I had the most recent iOS. Nothing seemed to work. I had a useless app on my device, and an upcoming workshop focused on utilizing the app. I was running out of ideas.
While the error messages were confusing and all different. I thought about this from an alternative perspective. Thinking about the problem from a logical standpoint, I still had FULL privileges when using a laptop or desktop. The problem was that I had lost all administrative privileges while using a device… It must be a security setting… somewhere!
When taking another look at personal preferences on business.facebook.com, I clicked “Business Settings” then “Security Centre.”
Under “Two-factor authentication” I noticed something that wasn’t there anymore… this was not enabled (which it had been previously!). Facebook flagged my device as an unauthorized device, thus not allowing me to create content.
To re-authenticate, I visited: https://www.facebook.com/security/2fac/settings/
The process included Facebook texting a code to my device, and then me to manually insert this code.
IMMEDIATELY I was able to manage my pages again! IMMEDIATELY!
Problem solved my friends!