Has your personal or business Facebook account been restricted from advertising on Facebook and Instagram? Don’t worry, this guide will help you resolve the issue and start running ads again!
In this guide we will discuss 3 simple steps you need to take to run ads on Facebook and Instagram:
Go to Account Overview, that’s the place where you will find out which asset has been restricted from advertising. It can be all or just one of the following Facebook assets:
If your personal Facebook page has been restricted from advertising, then you will not be able to run any ads.
If your Business Manager account has been restricted from running ads on Facebook or Instagram, then you won’t be able to run any campaigns in the ad manager associated with that Business Manager.
If your Business Facebook Page has been restricted from advertising, then you can’t launch any ads linked to that Business Page.
If your ad account has been restricted from advertising, then you can’t run any ads in that particular ad account.
There are so many potential reasons and Facebook does not explain them. It could be for security reasons, too many complaints, or just that Facebook tracked some suspicious activity on your account.
No matter what, there is usually a way to submit an appeal – and that’s the second step.
Before you submit an appeal, please make sure that:
Your name on your personal Facebook page appears EXACTLY as on your legal documents. In most cases when submitting an appeal, you will be asked to verify your identity by providing a driver’s license or another government issued document. Before sharing that information you need to make sure that your name on Facebook appears exactly as on your legal documents.
Need to adjust your name on your personal Facebook page? Follow Facebook-provided instructions.
Now let’s come back to the Account Overview page where you should see “what you can do” box. It should appear on the upper right-hand side of the page.
Click “request review” and follow the instructions provided by Facebook.
From our experience, it usually takes between 24 to 48 hours for Facebook to review your appeal and make the final decision.
Once you get your account back, it’s so easy to lose it again if you don’t follow simple steps to avoid advertising restrictions.
If your appeal has been rejected, then you can always create a new account which is not an ideal scenario but might be necessary in some severe cases.
Do you want to learn more on how to submit an appeal and get your account back? Register for our training on Facebook Ad Account Restrictions.