customer service

Social Media Customer Service Support Links
November 4, 2019 In Blog 1 Comment

Social media platforms (e.g. Facebook, LinkedIn, Instagram) have designed ‘Help’ forums to assist users with individualized questions about their accounts. These common problems may include, account access or privacy concerns.

However, we’ve all faced this scenario… we just want to talk to a REAL person because our problem is unique.

I’ve found the lesser known customer service tools for Facebook and LinkedIn.

Facebook’s customer service tool allows you to use a private chat function TO TALK TO A REAL PERSON, while LinkedIn’s customer service tool’s communication is facilitated through email.

Either way, I’ve used both… and they are fantastic!

Facebook: https://www.facebook.com/business/help

LinkedIn: https://www.linkedin.com/help/linkedin/solve

 

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THINK Before You Write a Negative Review on Social Media
June 7, 2018 In Blog 1 Comment

 

 

So, you’ve had a bad experience with a company. Now you want the whole world to know about it. Where do you go? Social media may be one option. While that may seem like a good idea at the time, it’s not always the best one.

You may have seen the acronym to THINK before you speak. It’s brilliant, really. This rule is relevant to the realm of social media. Here is a breakdown of what to consider before writing a negative review.

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