If you have ever encountered a situation where you have been restricted from publishing an ad campaign on Facebook or Instagram, this resource is for you!
A blocked or restricted account in Meta Ads Manager is an account that is unable to run paid ads on Facebook or Instagram.
Why Is My Meta Ads Account Restricted?
Usually for one of the following reasons:
- Suspicious account activity, that includes unique or different actions that are similar to a hacked account
- Policy violation
- Two-factor authentication not enabled in the Meta Business Manager
- New account
- Unusual ad spend (i.e. $10,000/month spend, when it is usually $100/month)
How to Resolve a Restricted Personal Account
You, the individual, cannot use Meta Business products, including ads, catalogues, pixels and commerce manager.
To Resolve
1. Go to the Account Quality on your personal account individual account to learn more about the restrictions.
2. Request a Review.
How to Resolve a Meta Business Manager Account
A restricted Meta Business Manager account occurs when an account doesn’t comply with community standards, Meta advertising standards or other policies.
You will need to enable 2 factor authentication on the Business Manager account. Then you can verify your identity with a driver’s license or passport.
If these steps do not resolve the issue, you can chat with a Meta representative by tapping “Help” then “Contact the Support Team” and chat with a Meta representative.
How to Resolve a Restricted Meta Ads Manager
This restriction occurs because ad content severely or repeatedly violates Meta policies, you will need to speak with a Meta representative.
Get Familiar with Meta Policies
It is required to stay up-to-date with any Meta Policies. It may be helpful to put a note in your calendar for once or twice a year to check for any changes.
Quick Helpful Links
- Facebook Business Support Centre
- Meta Business Manager
- Contact JBC, we can help you navigate this process
