Learning Journal

Today I officially completed all the necessary requirements for the fourth of five required courses to obtain my Bachelor of Education – Adult Education. (In case you’re wondering, I am officially done as of July 6^th 2013). As I progress through the program I continue to learn about the different learning theories and instructional approaches.

Learning Theory

The result of learning is a change in the learner’s behaviour (Merriam et al., 2007, p. 276). Personally, I subscribe to a postmodernism perspective in which there are “no absolutes” and meaning lies within interpretation (p. 260). This clearly explains why I am an entrepreneur! However, my business’ philosophy is a behaviourist perspective in which elements of the environment shape learning and learning is displayed through a change in behaviour (p. 278).

I provide social media training such that social media administrators’ actions are more efficient, and messages are more effective. Therefore, the social media training I provide seeks to improve an individual’s behaviour as it relates to social media tools like Facebook, Twitter, LinkedIn, and Pinterest.

Many people associate the behaviourist philosophy B.F. Skinner, who studied ‘Operant Conditioning,’ which “reinforces what you want the individual to do again; ignore what you want the individual to stop doing” (p. 279). This complements the instructional approaches that I have integrated into my business model and training approach.

Merrill’s First Principles of Instruction

Although I didn’t appreciate it at the time, I have developed a true appreciation for David Merrill’s First Principles of Instruction, in which demonstration, application, activation, integration centre around a specific task.

Task:

Social media management (i.e. Facebook Pages for Business)

Activation:

Before commencing a training session I like to gain an understanding of the individuals existing skill set. Through a needs assessment discussion, I learn about the learner. What are their questions about social media? What is their skill level? What is their business’ current usage of social media? Through this discussion learners are required to explain their prior knowledge and/or experience.

Demonstration:

The second step is the demonstration I provide to learners.When I train clients I show learners the sequence of actions as well as the final result. This demonstration helps to develop a general understanding of the sequence or flow.

Application:
The third step is the application of the actions shown in the second step. My learner-centered instruction implements hands-on learning, which focuses on the learner’s direct experience, as well as guided practice which involves the learner practicing a specific skill with assistance from the teacher (me!) only as needed. I reinforce the learner’s skills through positive verbal reinforcement as required. These instructional methods are weighted heavily in the behaviourist philosophy.

Integration:

Finally, given that learners will be implementing the newly acquired skills to maintain a business’ social media presence, learning from integration is activated. It is important that learners acquire the skills and confidence to proceed with their predetermined social media strategy to fully utilize their skills. I encourage individuals to be proactive and to ask questions if they face challenges.

In Closing…

I am delighted to provide social media training solutions to businesses. I look forward to meeting you soon, and helping your employees become more effective and efficient!

Jennifer Baker Consulting

Ever have a disagreement with a colleague or manager? Well, you would have enjoyed this week’s discussion on conflict in the workplace. King, Hebl & Beal (2009) state that conflict “is the process resulting from the tension between team members because of real or perceived differences” (p. 265). This definition of conflict identified two key elements. Firstly, that conflict is a process, and second, it occurs because of real OR perceived differences.

Because conflict is defined as a process, I presume there would be a start, middle, and end. It should not be assumed that every conflict concludes with termination of employment. Rather, workplaces should develop standards of practice to deal with workplace conflict.

I have experienced conflict at each place of employment since I was 16 years old. This is an indication that no workplace is immune to conflict, and needs to be cognisant of potential challenges and identify solutions. Employees should be aware of how to deal with conflict, whether it means assertiveness training, or speaking with a human resources manager.

The definition also states that conflicts occur because of real OR perceived differences. One of my favourite sayings is, “Perception is reality.” While the conflict may not even be real, if it is perceived by the individual(s) as real then it is real. I am sure you can all think of a specific case, and I can think of several, in which there is no problem but one is fabricated through employee imaginations and assumptions. How does an organization deal with this? Is it about creating an open and transparent organization? Does it require employee conflict resolution training?

In a second article it was identified that the best performing groups/teams were those in which equity was present, not to be confused with equality (Mannix & Trochim, 2008, p. 184). High performing teams discovered “ways for all members to contribute given their constraints” such that each member felt valued and respected (p. 182). I think this is a stepping stone towards a solution. Teams should be working together for a greater good, rather than manipulating and fighting with other members… sounds like the making of democratic organization if you ask me.

Jennifer Baker Consulting